bet7 Frequently Asked Questions

The minimum age to play on bet7 is 21 years old. This is a strict requirement under Philippine gaming law and PAGCOR regulations. We verify age during registration and may request a government-issued ID (such as a PhilSys card, passport, or driver's license) at any time. Accounts found to belong to underage players will be immediately suspended and any funds handled in accordance with applicable law.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC on bet7, go to Account Settings > Verify Identity and upload a clear photo of:

• A valid government-issued ID (PhilSys, passport, SSS, GSIS, PRC, or driver's license)
• A selfie holding the same ID
• Proof of address (utility bill or bank statement dated within 3 months)

Our team reviews submissions within 24 to 48 hours. You will receive a notification once your account is fully verified.

On the bet7 Login page, click Forgot Password. Enter the mobile number linked to your account and we will send you an OTP. Enter the OTP, then set a new password. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you no longer have access to your registered mobile number, contact our support team directly for account recovery assistance.

No. Each player is permitted to hold only one active bet7 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings forfeited. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

bet7 supports the following deposit methods for Filipino players:

• GCash — instant, available 24/7
• PayMaya / Maya — instant, available 24/7
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to a Philippine bank account

All deposits are processed in Philippine Peso (₱). Please note that credit cards and cryptocurrency are not accepted on bet7.

The minimum deposit on bet7 is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by some banks. There is no maximum deposit limit, though large deposits may trigger additional verification steps as part of our anti-money laundering compliance procedures.

GCash and Maya deposits are credited to your bet7 account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours, though some transfers may take up to one business day depending on your bank. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number.

bet7 does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. GCash and Maya typically do not charge fees for transfers to partner merchants. For bank transfers, check with your specific bank regarding any applicable interbank transfer fees.

To withdraw from bet7, go to My Account > Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before submitting your first withdrawal — unverified accounts cannot process withdrawals. The minimum withdrawal amount is ₱200.

Processing times vary by method:

• GCash / Maya: Usually within 1 to 3 hours, available 24/7
• Bank Transfer: 1 to 3 business days depending on your bank
• Debit Card: 3 to 5 business days

Withdrawals submitted during peak hours or on weekends may take slightly longer. If your withdrawal has not arrived within the stated timeframe, contact our support team with your withdrawal reference number.

Common reasons for a rejected withdrawal include:

• Incomplete KYC verification — your identity documents have not been approved yet
• Active bonus wagering requirements that have not been met
• The withdrawal amount is below the ₱200 minimum
• The name on your bet7 account does not match the name on your GCash, Maya, or bank account
• Suspected fraudulent activity or a security hold on your account

If your withdrawal was rejected and you are unsure why, our support team can provide a specific reason and help you resolve the issue quickly.

bet7 offers a wide range of games tailored for Filipino players, including:

• Color Game — the classic Filipino perya favorite, now online
• Super Keno — fast-paced number draw game with big multipliers
• Bingo — live and virtual bingo rooms with real-time action
• Slots — hundreds of slot titles from top providers
• Live Casino — baccarat, roulette, blackjack, and more with live dealers

New games are added regularly, so check the lobby often for the latest additions.

Yes. All games on bet7 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. bet7 operates within the PAGCOR regulatory framework, which requires fair gaming standards to be maintained at all times.

Minimum bets vary by game type. As a general guide:

• Color Game: ₱10 per round
• Super Keno: ₱5 per draw
• Bingo: ₱20 per card
• Slots: ₱1 per spin (varies by title)
• Live Casino tables: ₱50 to ₱200 depending on the table

Maximum bet limits also apply and are displayed within each game interface before you place your wager.

Absolutely. bet7 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile interface is designed for smooth gameplay even on slower connections, which is great for players in areas outside Metro Manila like Cebu, Davao, or Quezon City where connectivity can vary.

The welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. No promo code is needed. The bonus amount and any applicable wagering requirements will be displayed in your Promotions section. Make sure to read the bonus terms carefully before depositing, as wagering requirements must be met before bonus-derived winnings can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. The specific wagering requirement for each promotion is listed in its terms and conditions.

There are a few common reasons a promo code may not apply:

• The code has expired — check the promotion end date
• You have already claimed this specific promotion
• Your account does not meet the eligibility criteria (e.g., new players only)
• The code was entered with incorrect capitalization or spacing
• The minimum deposit requirement for the promo was not met

If none of these apply, contact our support team with the promo code and they will investigate for you.

bet7 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored in encrypted databases with strict access controls. We do not sell or share your data with third parties for marketing purposes. For full details, please review our Privacy Policy.

To enable 2FA on your bet7 account, go to Account Settings > Security > Two-Factor Authentication. You can set up 2FA via SMS OTP sent to your registered mobile number. Once enabled, you will be required to enter a one-time code every time you log in from a new device or browser. We strongly recommend enabling 2FA to protect your account from unauthorized access.

If you suspect unauthorized access to your bet7 account, take these steps immediately:

• Change your password right away via bet7 Login > Forgot Password
• Contact our 24/7 support team to place a temporary hold on your account
• Review your recent transaction history for any unauthorized activity
• Enable two-factor authentication if you have not already done so

Our security team will investigate and take appropriate action to secure your account.

Go to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit and loss limits. Limits take effect immediately once saved. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the new higher limit becomes active — this is intentional and designed to protect you from impulsive decisions. Decreasing a limit takes effect right away.

You can request a self-exclusion directly from Account Settings > Responsible Gaming > Self-Exclusion. Choose between a temporary exclusion (30 days, 90 days, 6 months, or 1 year) or a permanent exclusion. Once activated, you will not be able to log in, deposit, or play during the exclusion period. All marketing communications will also be suspended. If you need help activating self-exclusion, contact our support team and they will process it for you immediately. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, please reach out for help. bet7 encourages all players to gamble responsibly and to seek support when needed. You can contact our 24/7 support team who can connect you with professional counseling resources available in the Philippines. You can also visit our Responsible Gaming page for a full list of tools and guidance. Remember: Gambling is addictive. Know when to stop. You are not alone, and help is available.